Account Manager

£32k Per Year

Are you passionate about building strong relationships, delivering exceptional client experiences, and driving meaningful results? At Orange & Gray, our Account Managers are trusted partners to our clients (who we refer to as members), helping them unlock value and achieve their goals.

In this role, you’ll manage a portfolio of members, acting as their advocate while working closely with internal teams to deliver a seamless, gold-standard experience. You’ll balance recurring touchpoints, ad-hoc requests, and strategic opportunities, ensuring members always feel supported, understood, and excited about working with us.

About Us

We’re a forward-thinking digital marketing company that thrives on innovation, collaboration, and impact. Our fully remote team embraces flexibility while staying laser-focused on helping our members and partners succeed.

We live by three values:

Growth Mindset – always learning, experimenting, and improving.

Results Focused – outcomes matter more than busywork.

Give a Sh*t – about our work, our team, and the communities we serve.

What You'll Do

Be the Trusted Partner

  • Own relationships with your portfolio of members, building trust and ensuring they feel heard, valued, and supported.

  • Anticipate client needs and proactively deliver solutions that drive impact.

Deliver with Excellence

  • Lead structured calls, preparing agendas, reviewing performance metrics, and setting next-step actions.

  • Oversee all deliverables, ensuring outputs are on time, high-quality, and aligned with members’ goals.

  • Produce and present monthly reports, explaining results, celebrating wins, highlighting risks, and uncovering opportunities.

Spot Opportunities & Solve Challenges

  • Act as the voice of the member internally, flagging blockers early and facilitating solutions.

  • Identify upsell or expansion opportunities that genuinely support members’ objectives.

Collaborate & Elevate

  • Work closely with Fulfilment and other teams to ensure smooth delivery and a consistent member experience.

  • Contribute to improving processes, templates, and automation that make life easier for both members and the team.

  • Share best practices and insights with peers to raise the overall standard of the department.

What We’re Looking For

We’re seeking a confident and experienced communicator, a proactive problem-solver who thrives in a client-facing role. To be considered for the role, you must have;

  • Extensive Experience in account management, client success, or a similar role within a marketing agency.

  • Excellent communication skills — you can translate complex data into clear insights and recommendations.

  • Organisation and attention to detail — you stay on top of recurring tasks while managing multiple priorities.

  • A consultative mindset — you understand client goals and connect them with solutions.

  • Collaborative energy — you work seamlessly across teams and value shared success.

Apply now and help us deliver exceptional experiences to our growing community of members.

‹ Junior Technology Coordinator

Copywriter ›

Take the First Step and
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Join the friendly Orange & Gray team

Their Words

What your (potential) colleagues say

"

"Joining Orange & Gray has been one of the best career decisions I’ve made. From day one, I felt welcomed into a warm, upbeat remote team where open communication and camaraderie aren’t just buzzwords—they’re real. The culture manages to be professional yet relaxed, striking that rare balance where people take their work seriously without taking themselves too seriously. What stands out most is the creative freedom. Orange & Gray gives you space to experiment, share ideas, and take risks without fear of failure. It’s the kind of environment where innovation isn’t just encouraged—it’s expected. Working alongside Oli, our CMO, has been especially rewarding. He’s always open to new ideas, and our back-and-forth pushes projects further than I thought possible. The company’s get-togethers are another highlight. They go beyond the usual ‘team-building’ clichés and create real connections, not to mention unforgettable experiences. A personal standout was being given the chance to meet marketing legend Rory Sutherland and actually collaborate on content—something I never imagined a workplace would make possible. In short, Orange & Gray is more than a job. It’s a place where creativity thrives, colleagues feel like teammates, and personal growth is taken seriously. If you’re looking for a dynamic, supportive, and genuinely exciting workplace, I can’t recommend it enough.”

Mike Francis

Graphic Designer

"

"Joining Orange & Gray has been one of the best career decisions I’ve made. From day one, I felt welcomed into a warm, upbeat remote team where open communication and camaraderie aren’t just buzzwords—they’re real. The culture manages to be professional yet relaxed, striking that rare balance where people take their work seriously without taking themselves too seriously. What stands out most is the creative freedom. Orange & Gray gives you space to experiment, share ideas, and take risks without fear of failure. It’s the kind of environment where innovation isn’t just encouraged—it’s expected. Working alongside Oli, our CMO, has been especially rewarding. He’s always open to new ideas, and our back-and-forth pushes projects further than I thought possible. The company’s get-togethers are another highlight. They go beyond the usual ‘team-building’ clichés and create real connections, not to mention unforgettable experiences. A personal standout was being given the chance to meet marketing legend Rory Sutherland and actually collaborate on content—something I never imagined a workplace would make possible. In short, Orange & Gray is more than a job. It’s a place where creativity thrives, colleagues feel like teammates, and personal growth is taken seriously. If you’re looking for a dynamic, supportive, and genuinely exciting workplace, I can’t recommend it enough.”

Mike Francis

Graphic Designer

"

“When I joined Orange & Gray, I immediately felt I was stepping into a team of true professionals—people who not only know their craft inside out but are also genuinely friendly and approachable. My role revolves around three main areas: server management, team management, and technical support. What I enjoy most is working alongside people who are always pushing to be better tomorrow than they were today. That drive to improve is contagious. The flexibility here is another huge benefit, especially as I home-educate my children. It means I can deliver at a high level without compromising on family. I’m excited to see how our internal systems continue to evolve over the next five years and how that growth will impact both our deliverables and the marketing we produce for our members. Outside of the day-to-day, one of my favorite things has been meeting like-minded colleagues who know how to have fun as much as they know how to work hard. It makes being part of O&G not just rewarding, but genuinely enjoyable.”

Scott King

Chief Technology Officer

"

“When I joined Orange & Gray, I immediately felt I was stepping into a team of true professionals—people who not only know their craft inside out but are also genuinely friendly and approachable. My role revolves around three main areas: server management, team management, and technical support. What I enjoy most is working alongside people who are always pushing to be better tomorrow than they were today. That drive to improve is contagious. The flexibility here is another huge benefit, especially as I home-educate my children. It means I can deliver at a high level without compromising on family. I’m excited to see how our internal systems continue to evolve over the next five years and how that growth will impact both our deliverables and the marketing we produce for our members. Outside of the day-to-day, one of my favorite things has been meeting like-minded colleagues who know how to have fun as much as they know how to work hard. It makes being part of O&G not just rewarding, but genuinely enjoyable.”

Scott King

Chief Technology Officer

Where are you based?

We're a remote team, spread throughout the UK. We take the best of British talent to support the world's best hearing care practices.

Where are you based?

We're a remote team, spread throughout the UK. We take the best of British talent to support the world's best hearing care practices.

What's the ambition/goal of the company?

What's the ambition/goal of the company?

Who will my colleagues be?

Who will my colleagues be?

Who's behind Orange & Gray?

Who's behind Orange & Gray?

We'd Expect You To Have Questions

If you have any other questions, please email us.

We Improve Lives By
Helping Helpers Improve Communication

© Copyright 2025 Orange & Gray

We Improve Lives By
Helping Helpers Improve Communication

© Copyright 2025 Orange & Gray